LINE User Numbers Reach 75 Million Worldwide! 
No.1 at many App Stores thanks to Huge Growth in Spain and South America

Our user numbers have reached the 75 million* mark as of today (16 November).
*totals for iPhone, Android, Windows Phone, BlackBerry and feature-phone users combined.


Also, in these last few weeks we have had a huge surge in user numbers from both Spain and South American regions, leading to LINE claiming the number 1 spot in both the Free Apps and Social Networking categories at App Stores in many countries.

(As of 14 November 2012)       

LINE has received much positive attention from both Spanish media and famous bloggers. Whether it’s the free messaging, the free calls, the convenience of the PC version, or the stickers, LINE continues to be highly rated as a stable, all-in-one app with easy to use features. LINE camera and other LINE related apps have also been praised for being super-fun.

▼Spanish Media & Blogs featuring LINE

Breaking through all the language and cultural barriers!

LINE is currently used in over 230 countries. This made-in-Japan service is popular in other areas too: in South-East Asian regions such as Taiwan, and Thailand, Middle-Eastern regions, Russia, and of course Spain and South America. 

So what next? We will continue to learn and improve our services so that you can have more fun with LINE! Whether you’re in Spanish speaking regions or English speaking areas, we will always be there to bring more life into your smartphone communications.

We are excited to announce the official launch of International Superstar Snoop Dogg’s LINE Official Account. 

Snoop Dogg has joined the LINE platform to encourage his millions of fans from around the world to connect and chat directly with him through his account. 

Over the next several months, stay tuned to Snoop’s official LINE account for special messages and pictures that he wants to share with his fans all over the world. 

He is also planning some exclusive campaigns for the users staying in the United States. 
Follow Snoop Dogg on LINE now to Express More with your favorite artist! (LINE ID: #snoopdogg)

Welcome to tha official world of the bo$$ !!

We at the NHN Japan Corporation would like to express our sincere gratitude and appreciation to each and every one of our customers.

As you may know, we operate and own the free calling and messaging application “LINE”, and yesterday (31 Oct 2012)  we experienced some technical problems with the PC version of LINE leading to some of our users receiving random messages from unknown users during their chats due to a crossover of chat messages.

We would like to offer our sincere apologies for the anxiety and inconvenience this has caused to our users.

In order to carry out the necessary revisions to our system, there were moments when the PC version of LINE was made temporarily unavailable, however the problems have been rectified and the PC version is now up and running as normal.

At NHN Japan, we are taking this occurrence very seriously and will continue to work hard in order to prevent this from happening again.

Further Information

On 31 October 2012, problems with the PC version of LINE led to the following:

1) For approx. 5 minute period from 18:55 (JST) on the 31 October 2012, some users of the PC version of LINE received random messages from unknown users during their chats due to a crossover of chat messages. 

Problems were caused by a technical fault with the system running the PC version, whilst attempting to update. 
As soon as the problem was detected, it was immediately dealt with and has already been fixed.

Extent of the problem:
We have confirmed that the problem affected 86 users  in total who sent messages using the PC version of LINE which were subsequently delivered incorrectly to unintended users. Furthermore, we have received inquiries from 12 users so far regarding this problem.

31/Oct (Wed)
18:55   PC version of LINE: Systems are updated
      Problems are detected where some users of the PC version receive random messages from unknown users during their chats due to a crossover of chat messages
     Works gets underway on fixing the problem
19:00  Problem is rectified
19:15  PC users who received the incorrect messages are forcefully logged out in order to prevent these messages from being read 
19:25 Log out process is completed. An investigation into the causes and the extent of the problem begins
20:50  Primary announcement made to users via the official LINE Facebook page
21:49  Secondary announcement made to users via the LINE Official Blog

1/Nov (Thu)  
19:00  Investigation into the causes and the extent of the problem is completed
21:00  Official statement released by NHN Japan Corporation
            Furthermore, the regulatory agencies have been notified
Customer Support:
After the start of the problem, a fixed version of the software was released immediately. After logging in again, the problem was rectified and users did not receive any further messages from unknown users. The message histories of the users affected were able to be accessed as normal. 

Furthermore, our support teams are individually contacting all the users affected by the problem. As a small consolation, we are sending a 500 yen Amazon gift voucher to each of those affected.

Measures for future prevention:
To prevent the problem from re-occurring, we have introduced stricter regulations and checks by our development, quality assurance and security teams to improve the overall security to all our company systems.

Contact Customer Support:
If you have been affected,  you can get in touch with our customer support team via the Problem Report Form , and they will provide a rapid response to your inquiry. 

LINE Customer Support (Problem Report Form)

 At approximately 7pm (JST) on 31 October there were some problems with the PC version of LINE. Some users may have experienced random messages from unknown users during their chats caused by temporary system problems which occurred for a few minutes. We have rushed to fix this and the problems have now been rectified. 

 In addition to fixing the problem, we have also deleted the contents of the messages sent from unknown users and you should be able to login an enjoy the PC version of LINE without any further problems. 

 Furthermore, those who were forcefully logged out of the PC version of LINE during the problem will be able to login as normal. 

 If you were affected please accept our sincere apologies for the inconvenience caused on this occasion.

 We will of course, keep working hard on improving the stability of our systems. 

 Thank you very much for reading and please continue to enjoy our LINE service. 

 We will be releasing a formal statement about this issue at a later date. 
Formal statement

For quality control and the improvement of our services, we will be performing routine maintenance of our systems at the times below.

25 October: 4am – 6am JST

▼Affected Areas
- iPhone version: sticker purchases and access to purchase history may be affected.
- Android version: charging of Coins, sticker purchases, and access to purchase history/Coins page may be affected.

To improve our server environments, in order to provide an even better service.

Please accept our apologies for any inconvenience this may cause you.
We are committed to working on improving our existing features and your understanding is greatly appreciated.

Thank you for reading, and we hope you continue to enjoy LINE!

*Don’t worry iPhone users! They will be available to you soon! (22nd Oct)

Up until now, we’ve released a whole range of stickers featuring exciting characters at our Sticker Shop but we know you have all been waiting for these! 

After receiving many requests from our users from all over the world, we’ve finally made this happen with our good friends at Disney!

Mickey Mouse will be featured in our first set. Our designers teamed up with Disney and thought long and hard about what sort of expressions will be useful to you in your LINE chats. The result is an all original design featuring over 40 stickers!

At the moment the stickers are available in Japan, Korea, China, Hong Kong, Malaysia, Indonesia, Singapore, Thailand, Vietnam, Philippines, and Brunei.


Of course, you will be able to find Mickey’s happy smiles, but also stickers of him studying, being in love and much more! They’ll be one to suit every occasion and as a bonus, Mini Mouse will be joining Mickey in some of the stickers too!

After Mickey Mouse, stickers featuring other Disney characters including Mini Mouse and Winne the Pooh will be released (YEY !), and there are also plans to create seasonal versions of Disney stickers especially for Christmas, New Years Festivals, and other yearly events. 

We will keep you posted !

We have been aware of the annoying issue where iPhone5 users and those using iOS6 have been repeatedly asked to enter their Apple ID and password every time they start LINE. We do apologize for the problem.

We are still trying to get to the bottom of the issue. In the mean time, you can get rid of the problem by following the steps below. 

■Enter the [Stickers] menu and [Restore Sticker Purchases]
1. Start LINE and tap [More] > [Settings]

2. Tap [Stickers]

3. Tap [Purchase History]

4. Scroll to the bottom and tap [Restore Sticker Purchases]

5. Enter your Apple ID password


Once you have carried out the above steps, you should no longer be prompted to enter your Apple ID details.

However, we are aware of cases where you may be asked to enter your Apple ID details once again after starting LINE. If you are prompted to do so, please don’t panic! After entering your Apple ID once more, you will no longer need to do so in the future.

If by any chance, the problem still hasn’t been sorted out after trying the above, please try signing out and then back in with your Apple ID as follows.

■If the steps above do not fix the problem:
1. Sign out of your Apple ID
1-1. Open your iPhone [Settings] and go into [iTunes Store/App Store]

1-2. Tap your own Apple ID [Apple ID: XXXXX (Your ID) XXXXXXX]

1-3. Tap [Sign Out]

2. Start LINE without logging into your Apple ID
3. Try the steps above (Restoring Sticker Purchases from the Stickers menu) 
4. Enter your Apple ID and password again

After doing this, the problem should be fixed and you should no longer be asked to enter your Apple ID.

We’re sorry if you have been affected by this problem. 
Of course, we will keep working on removing bugs as well as improving our existing functions, so please continue to enjoy LINE and keep your chats fresh, fun and friendly!

Wow! Just when you thought you had them all! We have just released another 7 sticker  sets at the LINE Sticker Shop. 

This time, LINE’s first ever official account holder, Becky, has produced some of her own original characters! Also, for all you Japanese anime fans - don’t miss Ojarumaru with his beady eyes!

Becky’s Original Stickers
Singer and all-round talented artist Becky has joined the Sticker Shop craze to produce 16 of her very own stickers. The characters, Bekiko and rabbit Bekio are here to bring you some well-deserved happiness through your LINE chats.

Becky says, “I thought a lot about the colors and expressions of the characters when I created these stickers. I especially like the sparkling Bekiko (top row, second from the left)! I hope everyone can enjoy using Bekiko and Bekio in their chats with their closest friends.”

So use Becky’s original stickers and put a smile on the faces of those you love, just like Becky is in this picture! 

Other New Arrivals

Ojarumaru: He stars in NHK’s TV programs for kids. Before you know it, you’ll be grinning no matter how old you are. 
Nameko’s Harvest Festival: Mushroom-man is back, it’s autumn time and he’s hunting for those mushrooms! (Not sold in Korea)
Wish me mell: Sanrio have come up with another winner! This time it’s Mell and friends to decorate your chat-room wall! 
Poo-taro & Happy Rabbit: Poo-taro and Happy Rabbit take up special poses for their appearance on LINE. 
Mary & Jack: These American style comic stickers are a welcome addition for those looking for something different. 
Moon: Mad Angry Edition: In this version you’ll see the other side of Moon. Warning: He might scare you!

We hope you like our new edition of stickers! 
There’ll be even more coming your way so keep checking this blog and of course, our sticker shop!

Enjoy your autumn chats with LINE.

Thanks to all our wonderful users, we’ve reached the 65 million* user mark in just about a year and 3 months since the LINE app was released! This happened on Sunday, 30 September and needless to say, we are absolutely delighted!

Currently, LINE is used in over 230 countries all throughout the world, and is available on a range of different devices including iPhone, Android, Windows Phone, and BlackBerry. 

Of course, we always try our very best to make all the LINE features available for the different devices, but there have been cases where this has not been possible and we are sorry about this.

The other day, we released an update for iOS (iPhones) version 3.1.2, equipped with many more features which were, up until then, only available on the Android version. 
Let us take you through these additional features!

★Home & Timeline

You can now post stickers!
In addition to usual messages, videos, photos and location information, you can now post your favorite stickers too!

Reply directly to comments!
You can now reply directly to specific comments/friends with this new reply feature. After posting your reply, a notification will be sent to that friend! No more missed comments with this feature!

★Managing Friends

Add friends to “Favorites”
If you have certain friends you contact frequently, you can Favorite them and they will appear at the very top of your Friends list!

Edit your friend’s name
Make your friends easier to recognize by changing the name they appear under, on your  Friends list. 

New option to hide friends
Hide friends you don’t contact that often from your Friends list without blocking them.

Introduce Friends
You can now send your friend’s LINE details to your other LINE friends.

★Chat while on a call & stronger security features

Call and message simultaneously
You can now message your friends while on a LINE voice call. Simply close the voice-calling screen and use LINE as usual!

Strengthened security for Email Registration
You are now required to enter your previous password when changing the password for Email Registration.

Clearer Terms
When registering to LINE, we’ve added a couple of sentences explaining how your profile photo and display name can be viewed by others. 

And that’s all for now! 

Of course, we will continue to work on providing all our users across the world with many more great features so keep your chats fun and friendly with LINE! 

Happy Chatting!

Additional Info: 
*Total registered user numbers are for iPhone, Android, Windows Phone, BlackBerry and feature phones combined

LINE official blog

The latest information about the FREE calling & FREE messaging app LINE.