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We have discovered a technical issue that began on April 29 around 11am JST, which is affecting the functionality of some LINE family services.

We are still investigating the issue and will let users know once it has been resolved. We apologize for any inconvenience that this may have caused.


UPDATE: As of April 30 at 1am JST, the technical issue has been resolved and the affected LINE services are back to normal. Once again, we apologize for any inconvenience and thank you for your support.

The story of LINE is famously linked to the Great East Japan Earthquake and Tsunami which struck on March 11, 2011. In the aftermath of that tragic event, people struggled to find reliable ways of contacting their loved ones using existing communications services. Three months later, the LINE Messaging app was launched, with the aim of becoming a dependable communication tool people could use for their everyday lives. 

For this 10th anniversary a set of updates were launched in Japan designed to help protect people in the event of another earthquake like the one in 2011. In an emergency situation even small things can make a big difference. Keep reading to learn about eight ways LINE can help you when a natural disaster like an earthquake strikes.

Before an earthquake:

Life would be less stressful if we knew exactly when disaster might strike. While current science and technology only enables us to “guesstimate” earthquakes, being prepared is always prudent. And LINE’s Note feature can help, letting you store valuable information like emergency contacts, a to-do list, and evacuation sites in a place you can access fast and easily. 

LINE Earthquake Protection 1

The days and weeks after a disaster are notorious for creating confusion and misinformation, making access to up-to-date, legitimate information so vital. To ensure their information is accurate and correct, users in Japan can add the LINE Smart Notification Official Account to receive live updates after an earthquake (available only in Japanese). 

LINE Earthquake Protection 2

LINE’s OpenChat is a way for people to come together, share information and get to know each other any time, even when there is nothing serious happening. However, in the event of a disaster, the feature can gain extra functionality, as the communities you are part of can become important sources of information and staying in touch. Join or create your own OpenChat in advance to share and receive relevant information with your community.

LINE Earthquake Protection 3
After an earthquake:

When a disaster takes place, it’s important to act quickly. One natural reaction is to immediately reach out to loved ones using our smartphones, as we want to know they’re safe. This is another area LINE can be very useful, with the LINE profile page being an excellent way to let others know you are safe and sound, without the need to make a call. 

LINE Earthquake Protection 4

Also, remember to take photos of your surroundings and save them in LINE’s “Keep” function. In an emergency, things can get very hectic and you often have dozens of things running through your mind, so documenting everything as it happens can be very helpful for later.

LINE Earthquake Protection 5

In the case of a large-scale disaster, it’s advisable to move to the nearest evacuation point. Enabling location sharing turns your phone into a beacon that automatically updates your location, ensuring peace of mind for your loved ones. 

LINE Earthquake Protection 6

It’s hard to predict what kind of information might be useful in an unpredictable scenario like a large-scale earthquake. For situations like these, LINE offers a “Highlight” function that lets you pin crucial information to the top part of the chat – making sure that key messages do not get buried under new chats.

LINE Earthquake Protection 7

Lastly, organizations like companies, schools and municipalities can confirm the status of their people by using the LINE Disaster Communication Official Account. Recipients are asked to choose their status, whether “affected”, “safe”, or “not in the affected region”. 

Check to see if your organization has an account or to find out more here: (only in Japanese). 

LINE Earthquake Protection 8


We are excited to introduce you to a new feature called “LINE Meeting.” 


LINE Meeting is an important step forward for group video calls, enabling you to access them through a URL, both via smartphone and desktop, in groups of up to 500 people. You can create meetings from a LINE chat room and then invite attendees to join, whether through a chat room or by sending them a URL. 

How to use LINE Meeting 

1) First, tap the camcorder icon in the upper right of a LINE chat room. Then tap “Create meeting” to start a meeting room. 

2) LINE offers an array of practical and unique backgrounds, filters and face effects for LINE Group Call, so feel free to fine tune your look before join a meeting.


3) You may invite more people to join by tapping the first icon in the bottom left. 


4) While you are using LINE Meeting call, do not hesitate to convert the meeting screen to Picture-In-Picture (PIP). This allows you to keep the meeting on in a floating window while you keep an eye on your LINE chat rooms. 


Protecting your chats with “kick out”

LINE is dedicated to providing a safe user experience throughout our ecosystem of products and services, and LINE Meeting is no exception. To protect you, LINE Meeting URLs are complex and 32 characters long, ensuring that the only people who can join your conversations are those who know the URL and are supposed to be there. In addition, if an uninvited guest does manage to join, there is a feature called “kick out,” which enables you to get rid of them — just tap “Remove” to easily protect your chat. 


Like many other LINE features, LINE Meeting is free! And it’s the ideal choice for both personal and business purposes. 

LINE Meeting is available for LINE, on smartphone versions 10.13.0 or later and LINE desktop versions 6.2.0 or later. So update your LINE to enjoy the new feature! 

One of the most popular features for the LINE chat is our seasonal background animations, appearing several times a year to usher in people’s favorite seasons — and regularly becoming the talk of social media in the process.

And, now, you can create your own animations for your chats, with Effect Stickers. Recently released, Effect Stickers let you put all kinds of animated content into your chat backgrounds, making your chats livelier and more fun.

<Sticker preview>
sticker effect new

<Sticker sent in chatroom>
Sticker effect preview

You may also watch GIF video here.

※Note on effect stickers (as of July 16, 2020)
- Effect stickers require LINE app version 10.11.0 or above on iOS or Android.
- Effect stickers appear as pop-up stickers on the desktop version of LINE or on iOS/Android versions of LINE older than 10.11.0.
- Effect stickers appear as static stickers or pop-up stickers when used outside of chats.
- Animations play in the foreground in previews, but will play in the background when sent in chats.


Why don’t you send one and see your backgrounds come alive? These animations are vibrant, but without getting in the way, so your message always shines through. They’re a great way to help you express yourself better than ever.  

Check out our first wave of Effect Stickers here!


LINE Timeline is getting an exciting new feature called “Explore.”

With Explore, you not only can see your friends’ Timeline posts, but also other related content that you may like. And it also makes it easier to keep track of the content you like on Timeline with a new “Follow” feature.

Explore’s curated content is customized for each user based on your viewing history, letting you see publicly posted materials that fit your style and interests. That means the more you view, the more accurate the curation can be. 

How to use Explore
First, tap the planet icon in the upper right of Timeline, or you can also scroll down Timeline until you see the Explore section. 

Because the contents Explore shows you are based on what you’ve already indicated you like, there’s a good chance you’ll find it quite addicting. Plus, you can check out as much content as you like. Just scroll away!

Another feature for you – Follow
In addition to Explore, we are also rolling out another new feature, Follow. Follow also works on Timeline and it lets you follow the accounts you discover using Explore without necessarily adding them as your friends on LINE. It’s a great way to subscribe to the content you most like. 

Tips to increase your follower numbers
1. Upload the content you want public on Timeline.
2. Change the setting to “ON” for the follow function. 
(Go to Setting > Timeline > Public post setting > Allow follow)
3. Manage your followers by displaying the number of followers/following.


In order to ensure your safety and the security of the LINE platform, LINE is changing how new accounts are created. Starting in the first week of April, users will no longer be able to create new LINE accounts using Facebook account. 

With this coming change, LINE would like to emphasize the importance of properly registering your personal information for your account. This is particularly important for account migration, like when moving to a new phone. Because you can no longer sign up using Facebook, you’ll need to use your personal data when migrating devices, so it is essential that you fully enter this information.

If you use LINE from an Android device
1. Install the LINE app and open the app on your new device.
2. Choose your preferred log-in method 
3. Always keep your personal information updated  


If you use LINE from an iOS device
1. Install the LINE app and open the app on your new device.
2. Choose your preferred log-in method 
3. Always keep your personal information updated 


Apple ID login now available for iOS users! 
You might have noticed from above images, LINE now supports Apple ID. If you use LINE messenger from an iOS device, you may able to log in to LINE using your Apple ID. 

Important Note! If you currently log in with a new phone number or using your Facebook ID, you will need your old device to receive a verification code. So, don’t throw away your old phone before you get the verification code! 

If you have any questions about what’s needed, please check out the LINE Help page:

Wish you could find the info you need and change the settings more easily? Good news! We are happy to inform you that the chat menu in the latest version of the LINE app is getting an upgrade.

EN blog main image

The menu icon in the top-right corner of chat has been redesigned — before it had been a “V” icon, but with the latest update, it is now a “hamburger” menu (三, three horizontal lines).

Now you can access the feature settings, such as invite, note, album, and search, all in one place. It’s easier than ever to find the photos, video links and files that you shared in chat.


Read more

LINE has added a most new feature that’s incredibly useful, especially for anyone who does much traveling – it’s Optical Character Recognition (OCR), letting you scan signs and other texts from within a LINE chat, and then translate it or share the text with others.  


Since the OCR feature allows you to easily translate any recognized text, it can be quite handy in a wide range of situations, especially when traveling overseas, letting you understand the text on a billboard or sign, or the items on a restaurant menu. 

In order to convert an image in a LINE chat room, tap image that contains the text and then press the OCR icon on the top right of the screen. 
To convert the text in an image saved on your smartphone, tap the image icon, select an image and tap the OCR icon on the top right of the screen. 

If you see a text in the real world that you would like to capture and convert, turn on the camera from within the LINE app and select “OCR” to take a picture.

On a PC
Right-click on the image shared in a LINE chat room, and select “convert to text.” 
Select a language on the top right of the screen to translate the text to the target language. Click the button at the bottom of the screen to copy or send the translated text. 


Compatible languages
Languages that can be recognized by OCR: 
Japanese, English, Chinese (traditional), Chinese (simplified), Thai, Indonesian and Korean. 

Languages that can be translated: 
Japanese (JA), Chinese (Traditional) (TW), Chinese (Simplified) (ZH). Thai (TH), Indonesian (ID), Korean (KO), Spanish (ES), Portuguese (PT), German (DE), Russian (RU), Malay (MY), Vietnamese (VI), Arabic (AR), Farsi (FA), and Hindi (IH).

This feature can be used with LINE 9.6.0 and later. 

LINE official blog

The latest information about the FREE calling & FREE messaging app LINE.